MitraComm Ekasarana was once again honored at the Contact Center World event. This time in the context of the world or its designation, the World Rankings 2022 are in focus. This subsidiary of Phintraco Group, engaged in services through one of its business units, MitraComm Ekasarana Business Process Services (MBPS), demonstrates its superiority in contact center outsourcing by participating in the Contact Center World: World Rankings 2022 event.

From November 28 to December 2, 2022, MitraComm Ekasarana, BCA, and Tokopedia participated in the Contact Center World: World Rankings 2022, held at the Westin Dragonara Hotel Malta. Contact Center World is a global association for best practices in contact centers and customer engagement. The association is a forum where professionals worldwide can share and obtain best practices for customer experience in the contact center industry. Contact Center World: World Rankings 2022 is the 18th international awards event. Members of international associations compete for approximately 49 awards, which are separated into two categories: Company Awards and Individual Awards.

This year, MitraComm Ekasarana received several awards in collaboration with BCA, one of MitraComm Ekasarana’s partners with whom it has worked for approximately 14 years. MitraComm Ekasarana won 3 gold medals and 1 silver medal with the following specifications:

Corporate Category BCA & Mitracomm Ekasarana

1. Best Outsourcing Partnership – Gold Winner
2. Best Retention Team – Gold Winner

Individual Category

1. Best Workforce Management – Gold Winner – Sauma Adam
2. Best Customer Experience Champion – Silver Winner – Dameria Gultom

One of MitraComm Ekasarana’s awards, the Best Outsourcing Partnership Award with BCA, is tangible evidence that the partnership has provided the best customer service for approximately 14 years. MitraComm Ekasarana can provide contact center agents for BCA and contact center requirements such as hardware, software, and infrastructure.

MitraComm Ekasarana also received an award with one of its e-Commerce industry partners, Tokopedia, particularly in individual categories. The specifics are as follows:

1. Best Service Professionals – Gold Winner – Fadil Mahetza
2. Best Customer Management – Gold Winner – Kharisma Hilmi
3. Best Supervisors – Gold Winner – Respati Lintang
4. Best Workforce Planning – Gold Winner – Kukuh Wahyu

MitraComm Ekasarana hopes to continue contributing to contact center services and to make Halo BCA and Tokopedia Care, BCA customer service, and Tokopedia customer service the best in the industry. MBPS provides 24/7 IT support and has a licensed team of experts. MitraComm Ekasarana Business Process (MBPS), one of MitraComm Ekasarana’s business units, is always ready to present contact center solutions and other services to improve the quality of your contact center in all industries.

Email marketing@phintraco.com for more information about MitraComm Ekasarana’s contact center services, or visit www.mitracomm.com and https://mbps.mitracomm.com/.

Related article: MitraComm Ekasarana Received Medals at the Contact Center World Award Asia Pacific 2022 Event

Baca juga: MitraComm Ekasarana Raih Award dalam Ajang Contact Center World: World Rankings 2022

Phintraco Group kembali turut serta dalam acara tahunan yang diselenggarakan oleh BCA Learning Service yaitu Conference & Expo Indonesia Knowledge Forum (IKF) XI tahun 2022 pada tanggal 18 Oktober 2022. Walaupun kasus konfirmasi COVID-19 sudah mulai menurun, penyelenggaraan IKF tahun ini dilaksanakan secara virtual. Peserta yang hadir mengikuti IKF yang dilaksanakan ke 11 dan ke-3 secara virtual ini sangat antusias menyaksikan pembicara yang hadir.

Kasus konfirmasi COVID-19 sudah menurun, namun siapa pun masih bisa terinfeksi virus COVID-19 karena virus tersebut masih ada. Hal tersebut menjadi sebuah tantangan untuk masyarakat dan bisnis dalam menghadapi ketidakpastian. Setelah lebih dari 2 tahun dunia menghadapi pandemi COVID-19, tidak bisa dipungkiri bahwa dunia akan merasakan dampak dari ekonomi global seperti krisis stagflasi dan inflasi. Adanya kondisi tersebut menjadi latar belakang tema Indonesia Knowledge Forum XI tahun 2022, yaitu Thriving Forward: Leveraging Business Oppurtunities for Stronger Growth and Resillience in teh Digital Era.

Forum IKF ke 11 tahun ini dimeriahkan oleh para pembicara yang memberikan berbagai perspektif mengenai perekonomian dan bisnis di Indonesia. Topik-topik yang dibawakan oleh beberapa pembicara ternama yaitu industri kreatif, supply-chain, sustainability, membangun ekosistem digital, dan UMKM yang selaras dengan pertumbuhan ekonomi. Topik tersebut diharapkan dapat menjadi nilai tambah dan inspirasi bagi seluruh peserta.

Phintraco Group ikut serta dalam memeriahkan acara virtual conference & exhibition Indonesia Knowledge Forum (IKF) XI tahun 2022 dengan berpartisipasi sebagai salah satu exhibitor. Sebagai perusahaan yang bergerak di bidang teknologi informasi dan komunikasi, Phintraco Group bersama 4 anak perusahaannya menampilkan solusi-solusi yang dapat berguna untuk mendukung pemulihan ekonomi dan bisnis yang terjadi di Indonesia saat ini. Solusi-solusi teknologi yang ditampilkan oleh anak perusahaan Phintraco Group antara lain Phintraco Technology merepresentasikan solusi IT infrastructure dan contact center, Aplikas Servis Pesona merepresentasikan solusi IT and network Security, PhinCon merepresentasikan solusi IT Consulting, Contact Center Platforms, CRM, Middleware, HR, Big Data, serta RPA, dan MitraComm merepresentasikan solusi  Business Process Services (BPO).

Pemerintah, UMKM, pebisnis dan masyarakat harus secara aktif mencari dan menyusun strategi untuk dapat bertahan dalam ketidakpastian yang ada saat ini di Indonesia. Pandemi yang sudah melanda lebih dari 2 tahun di dunia ini akan menimbulkan dampak ekonomi global. Bisnis dapat menghadirkan berbagai inovasi digital atau pun non-digital untuk dapat mendorong pertumbuhan bisnis. Perusahaan dapat menerapkan solusi-solusi teknologi yang dihadirkan Phintraco Group bersama anak perusahaannya untuk dapat membantu mendorong pertumbuhan bisnis. Keikutsertaan Phintraco Group pada acara Indonesia Knowledge Forum (IKF) XI tahun 2022 dengan tema Thriving Forward: Leveraging Business Oppurtunities for Stronger Growth and Resillience in teh Digital Era diharapkan akan membuka wawasan perusahaan-perusahaan di Indonesia untuk menerapkan solusi teknologi yang dapat mendorong pertumbuhan bisnis.

Informasi lengkap dapat menghubungi kami via email melalui marketing@phintraco.com.

Baca juga: Phintraco Group Dukung Pemulihan Ekonomi dengan Berpartisipasi dalam Indonesia Knowledge Forum X Tahun 2021

Related article: Phintraco Technology Participates in The Best Contact Center Indonesia 2022

Phintraco Group’s subsidiary MitraComm Ekasarana is engaged in providing services. MitraComm Ekasarana Business Process Services (MBPS) is one of its business units that excel in contact center outsourcing. Due to its strategic contact center locations, MBPS has partnered with various companies in various industries to provide contact center solutions.

From the 25th to the 29th of July, Mitracomm Ekasarana participated in the Contact Center World event and won awards in several categories, including:

Corporate Categories

1. Best Partnership Mitracomm Ekasarana & BCA, GOLD 1^st Winner

Individual Categories

1. Best Customer Experience Champion, GOLD 1^st Winner
2. Best Workforce Management, GOLD 1^st Winner
3. Best Operational Manager, SILVER 2^nd Winner
4. Best Quality Assurance, SILVER 2^nd Winner
5. Best Analyst, SILVER 2^nd Winner
6. Best Sales Professional, SILVER 2^nd Winner

This event took place at The Laguna Resort Nusa Dua Hotel in Bali. Contact Center World is a global association of customer engagement and contact center best practices. The association is a forum where professionals worldwide can share and obtain best practices regarding customer experience and contact centers. This year marks the 17th annual Global Top Ranking Performers Awards – Best Practice Awards. Association members in Asia Pacific contest approximately 49 awards.

This year, the award for Best Outsourcing Partnership went to MitraComm Ekasarana. This award was won due to approximately 14 years of collaboration with BCA (Bank Central Asia). MitraComm provides more than just contact center agents for BCA. MitraComm Ekasarana can provide BCA with the necessary hardware, software, and contact center infrastructure. This award is tangible evidence that MitraComm Ekasarana has met all BCA requirements to offer the best customer experience.

For approximately 14 years in collaboration with BCA, MitraComm Ekasarana hopes to continue contributing to contact center services and improving the quality of Halo BCA, BCA’s customer service. MBPS has 24/7 IT support services and a team of licensed experts. MitraComm Ekasarana, through MBPS, is always ready to present contact center solutions and other services to improve the quality of contact centers according to customer needs in all industries.

Email marketing@phintraco.com to learn more about MitraComm Ekasarana’s contact center services.

Visit:

www.mitracomm.com

https://mbps.mitracomm.com

Full Information:

https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=480d7799-4f2c-4338-8939-31e92cb0add2

Related Article:

MitraComm Ekasarana Receives Multiple Awards at the Contact Center World Event

Baca Juga:

MitraComm Ekasarana Meraih Medali di Acara Contact Center World Award Asia Pacific 2022