Phintraco Group’s subsidiary MitraComm Ekasarana is engaged in providing services. MitraComm Ekasarana Business Process Services (MBPS) is one of its business units that excel in contact center outsourcing. Due to its strategic contact center locations, MBPS has partnered with various companies in various industries to provide contact center solutions.

From the 25th to the 29th of July, Mitracomm Ekasarana participated in the Contact Center World event and won awards in several categories, including:

Corporate Categories

1. Best Partnership Mitracomm Ekasarana & BCA, GOLD 1^st Winner

Individual Categories

1. Best Customer Experience Champion, GOLD 1^st Winner
2. Best Workforce Management, GOLD 1^st Winner
3. Best Operational Manager, SILVER 2^nd Winner
4. Best Quality Assurance, SILVER 2^nd Winner
5. Best Analyst, SILVER 2^nd Winner
6. Best Sales Professional, SILVER 2^nd Winner

This event took place at The Laguna Resort Nusa Dua Hotel in Bali. Contact Center World is a global association of customer engagement and contact center best practices. The association is a forum where professionals worldwide can share and obtain best practices regarding customer experience and contact centers. This year marks the 17th annual Global Top Ranking Performers Awards – Best Practice Awards. Association members in Asia Pacific contest approximately 49 awards.

This year, the award for Best Outsourcing Partnership went to MitraComm Ekasarana. This award was won due to approximately 14 years of collaboration with BCA (Bank Central Asia). MitraComm provides more than just contact center agents for BCA. MitraComm Ekasarana can provide BCA with the necessary hardware, software, and contact center infrastructure. This award is tangible evidence that MitraComm Ekasarana has met all BCA requirements to offer the best customer experience.

For approximately 14 years in collaboration with BCA, MitraComm Ekasarana hopes to continue contributing to contact center services and improving the quality of Halo BCA, BCA’s customer service. MBPS has 24/7 IT support services and a team of licensed experts. MitraComm Ekasarana, through MBPS, is always ready to present contact center solutions and other services to improve the quality of contact centers according to customer needs in all industries.

Email marketing@phintraco.com to learn more about MitraComm Ekasarana’s contact center services.

Visit:

www.mitracomm.com

https://mbps.mitracomm.com

Full Information:

https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=480d7799-4f2c-4338-8939-31e92cb0add2

Related Article:

MitraComm Ekasarana Receives Multiple Awards at the Contact Center World Event

Baca Juga:

MitraComm Ekasarana Meraih Medali di Acara Contact Center World Award Asia Pacific 2022