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MitraComm Ekasarana Received Medals at the Contact Center World Award Asia Pacific 2022 Event 30 July 2022 News

MitraComm Ekasarana Received Medals at the Contact Center World Award Asia Pacific 2022 Event

Phintraco Group’s subsidiary MitraComm Ekasarana is engaged in providing services. MitraComm Ekasarana Business Process Services (MBPS) is one of its business units that excel in contact center outsourcing. Due to its strategic contact center locations, MBPS has partnered with various companies in various industries to provide contact center solutions.

From the 25th to the 29th of July, Mitracomm Ekasarana participated in the Contact Center World event and won awards in several categories, including:

Corporate Categories

  1. Best Partnership Mitracomm Ekasarana & BCA, GOLD 1st Winner

Individual Categories

  1. Best Customer Experience Champion, GOLD 1st Winner
  2. Best Workforce Management, GOLD 1st Winner
  3. Best Operational Manager, SILVER 2nd Winner
  4. Best Quality Assurance, SILVER 2nd Winner
  5. Best Analyst, SILVER 2nd Winner
  6. Best Sales Professional, SILVER 2nd Winner

This event took place at The Laguna Resort Nusa Dua Hotel in Bali. Contact Center World is a global association of customer engagement and contact center best practices. The association is a forum where professionals worldwide can share and obtain best practices regarding customer experience and contact centers. This year marks the 17th annual Global Top Ranking Performers Awards – Best Practice Awards. Association members in Asia Pacific contest approximately 49 awards.

This year, the award for Best Outsourcing Partnership went to MitraComm Ekasarana. This award was won due to approximately 14 years of collaboration with BCA (Bank Central Asia). MitraComm provides more than just contact center agents for BCA. MitraComm Ekasarana can provide BCA with the necessary hardware, software, and contact center infrastructure. This award is tangible evidence that MitraComm Ekasarana has met all BCA requirements to offer the best customer experience.

For approximately 14 years in collaboration with BCA, MitraComm Ekasarana hopes to continue contributing to contact center services and improving the quality of Halo BCA, BCA’s customer service. MBPS has 24/7 IT support services and a team of licensed experts. MitraComm Ekasarana, through MBPS, is always ready to present contact center solutions and other services to improve the quality of contact centers according to customer needs in all industries.

 

Email marketing@phintraco.com to learn more about MitraComm Ekasarana’s contact center services.

 

Visit:

www.mitracomm.com

https://mbps.mitracomm.com

 

Full Information:

https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=480d7799-4f2c-4338-8939-31e92cb0add2

 

Related Article:

MitraComm Ekasarana Receives Multiple Awards at the Contact Center World Event

 

Baca Juga:

MitraComm Ekasarana Meraih Medali di Acara Contact Center World Award Asia Pacific 2022

 

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MitraComm Ekasarana Receives Multiple Awards at the Contact Center World Event 30 July 2022 News

MitraComm Ekasarana Receives Multiple Awards at the Contact Center World Event

Phintraco Group’s subsidiary MitraComm Ekasarana is engaged in the provision of services. MitraComm Ekasarana’s business unit, MitraComm Ekasarana Business Process Services (MBPS), specializes in contact center outsourcing. MBPS has worked closely with both private and government-owned companies to provide the best call center services.

MitraComm Ekasarana won multiple awards from Contact Center World, a global association for contact center and customer engagement best practices, on July 29, 2022. In addition, as a result of the partnership between BCA and Tokopedia, MitraComm Ekasarana also received multiple awards.

The awards that MitraComm and BCA have received are as follows

  • Best Outsourcing Partnership,
  • Best Contact Center WFM,
  • Best Contact Center Operational Manager,
  • Best Contact Center Quality Auditor,
  • Best Analyst, and
  • Best Contact Center Sales Professional.

 

The MitraComm Ekasarana awards with Tokopedia are:

  • Best Customer Service Manager
  • Best Customer Service Professional
  • Best Contact Center Supervisor, and
  • Best Contact Center Support Professional-Workforce Planning.

 

These awards are tangible evidence that MitraComm Ekasarana is the best provider of contact center services. As a result, MitraComm Ekasarana can meet its customers’ contact center personnel, hardware, software, and infrastructure requirements. MitraComm Ekasarana and BCA have worked together for approximately 11 years. Together with MitraComm Ekasarana, the collaboration with Tokopedia has been ongoing for 5 years. Ketahui lebih lengkap mengenai bagaimana MitraComm Ekasarana memenuhi tantangan dari BCA pada video di Youtube channel kami “Phintraco Group” atau dengan klik link berikut https://youtu.be/WeB9dSi1610 .

With these awards, MitraComm Ekasarana hopes to continue contributing to delivering the best contact center services based on the company’s requirements. MBPS offers outsourcing services for contact centers, transactional business processing, and other services. Companies will receive 24/7 IT support and security services. The expert team at MBPS is licensed, and the infrastructure will be supported in its entirety by other Phintraco Group subsidiaries. MitraComm Ekasarana’s reliability in providing contact center services via MBPS is beyond reproach. MitraComm Ekasarana is always prepared to meet the contact center service requirements of companies from a variety of industries.

 

Contact us at marketing@phintraco.com for more details about contact center services provided by MitraComm Ekasarana Business Process Services, a business unit of MitraComm Ekasarana.

 

Visit:

https://www.mitracomm.com/

https://mbps.mitracomm.com/

 

Full Information:

https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=480d7799-4f2c-4338-8939-31e92cb0add2

 

Related Article:

MitraComm Ekasarana Received Medals at the Contact Center World Award Asia Pacific 2022 Event

 

Baca Juga:

MitraComm Ekasarana Raih Beberapa Penghargaan dalam Ajang Contact Center World

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31 Tahun Phintraco Group: Creating a Better Tomorrow 18 July 2022 Events, News

31 Tahun Phintraco Group: Creating a Better Tomorrow

18 Juli 2022, Phintraco Group merayakan hari jadi ke-31. Berdiri pada tahun 1991, Phintraco Group telah melayani perusahaan di berbagai sektor industri menghadirkan solusi ICT (Information and Communication Technology) terbaik. Selama 31 tahun, Phintraco Group terus berkembang dan menghadirkan bisnis lain di luar IT  seperti bidang sekuritas melalui Phintraco Sekuritas, bidang pengembang properti melalui Shanata Pratama, dan bidang retail FMCG melalui Natha. Bertambahnya anak perusahaan Phintraco Group menjadi bukti nyata bahwa Phintraco Group selalu berusaha membuat hari esok lebih baik.

Untuk memeriahkan HUT 31 Phintraco Group yang bertemakan “Creating Better Tomorrow”, diadakan rangkaian lomba secara internal untuk menyatukan kebersamaan dan kerja sama antar perusahaan. Lomba-lomba yang diadakan adalah lomba gambar, lomba dekorasi, dan lomba video. Peserta yang mengikuti lomba ini adalah karyawan-karyawan Phintraco Group dan anak perusahaannya yaitu Phintraco Technology, PhinCon, Aplikas Servis Pesona, MitraComm Ekasarana Channel Solution, MitraComm Ekasarana Business Process, Effist Suite Office, Phintraco Sekuritas, dan Natha. Para karyawan sangat antusias mengikuti lomba-lomba tersebut. Cuplikan lomba-lomba yang diadakan dapat dilihat pada akun Instagram Phintraco Group @phintraco_group.

Pada tanggal 18 Juli 2022 juga dilakukan virtual meeting anniversary untuk memeriahkan 31 Tahun Phintraco Group. Virtual meeting anniversary dihadiri oleh pak Kelvin Gonatha selaku President Director dan Ibu Josephine Lioe selaku HR, GA, dan Payroll Director, serta seluruh karyawan Phintraco Group dan anak perusahaannya. Cuplikan acaranya dapat dilihat pada Youtube channel Phintraco Group atau klik link berikut https://www.youtube.com/watch?v=_s_DA8zlHpY.

31 tahun phintraco group

Virtual meeting anniversary dihadiri oleh pak Kelvin Gonatha selaku President Director dan Ibu Josephine Lioe selaku HR, GA, dan Payroll Director.

Beberapa tahun belakang merupakan tahun yang cukup berat bagi semua bisnis karena adanya Covid-19. Pemanfaatan teknologi secara menyeluruh menjadi salah satu cara agar bisnis dapat berjalan secara efektif dan efisien. Di usia ke 31 tahun, Phintraco Group berharap dapat menghadapi tantangan, membuat hari esok lebih baik, menjadi pilihan pertama customer, dan menyediakan nilai terbaik untuk pelanggan. Phintraco group dan anak perusahaannya selalu siap menghadirkan solusi-solusi teknologi terbaik sesuai kebutuhan Anda.

 

Informasi lengkap hubungi marketing@phintraco.com.

 

Baca Juga:

Selamat Hari Jadi ke-29, Phintraco Group!

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