MitraComm Ekasarana was once again honored at the Contact Center World event. This time in the context of the world or its designation, the World Rankings 2022 are in focus. This subsidiary of Phintraco Group, engaged in services through one of its business units, MitraComm Ekasarana Business Process Services (MBPS), demonstrates its superiority in contact center outsourcing by participating in the Contact Center World: World Rankings 2022 event.

From November 28 to December 2, 2022, MitraComm Ekasarana, BCA, and Tokopedia participated in the Contact Center World: World Rankings 2022, held at the Westin Dragonara Hotel Malta. Contact Center World is a global association for best practices in contact centers and customer engagement. The association is a forum where professionals worldwide can share and obtain best practices for customer experience in the contact center industry. Contact Center World: World Rankings 2022 is the 18th international awards event. Members of international associations compete for approximately 49 awards, which are separated into two categories: Company Awards and Individual Awards.

This year, MitraComm Ekasarana received several awards in collaboration with BCA, one of MitraComm Ekasarana’s partners with whom it has worked for approximately 14 years. MitraComm Ekasarana won 3 gold medals and 1 silver medal with the following specifications:

Corporate Category BCA & Mitracomm Ekasarana

1. Best Outsourcing Partnership – Gold Winner
2. Best Retention Team – Gold Winner

Individual Category

1. Best Workforce Management – Gold Winner – Sauma Adam
2. Best Customer Experience Champion – Silver Winner – Dameria Gultom

One of MitraComm Ekasarana’s awards, the Best Outsourcing Partnership Award with BCA, is tangible evidence that the partnership has provided the best customer service for approximately 14 years. MitraComm Ekasarana can provide contact center agents for BCA and contact center requirements such as hardware, software, and infrastructure.

MitraComm Ekasarana also received an award with one of its e-Commerce industry partners, Tokopedia, particularly in individual categories. The specifics are as follows:

1. Best Service Professionals – Gold Winner – Fadil Mahetza
2. Best Customer Management – Gold Winner – Kharisma Hilmi
3. Best Supervisors – Gold Winner – Respati Lintang
4. Best Workforce Planning – Gold Winner – Kukuh Wahyu

MitraComm Ekasarana hopes to continue contributing to contact center services and to make Halo BCA and Tokopedia Care, BCA customer service, and Tokopedia customer service the best in the industry. MBPS provides 24/7 IT support and has a licensed team of experts. MitraComm Ekasarana Business Process (MBPS), one of MitraComm Ekasarana’s business units, is always ready to present contact center solutions and other services to improve the quality of your contact center in all industries.

Email marketing@phintraco.com for more information about MitraComm Ekasarana’s contact center services, or visit www.mitracomm.com and https://mbps.mitracomm.com/.

Related article: MitraComm Ekasarana Received Medals at the Contact Center World Award Asia Pacific 2022 Event

Baca juga: MitraComm Ekasarana Raih Award dalam Ajang Contact Center World: World Rankings 2022

Phintraco Group’s subsidiary MitraComm Ekasarana is engaged in providing services. MitraComm Ekasarana Business Process Services (MBPS) is one of its business units that excel in contact center outsourcing. Due to its strategic contact center locations, MBPS has partnered with various companies in various industries to provide contact center solutions.

From the 25th to the 29th of July, Mitracomm Ekasarana participated in the Contact Center World event and won awards in several categories, including:

Corporate Categories

1. Best Partnership Mitracomm Ekasarana & BCA, GOLD 1^st Winner

Individual Categories

1. Best Customer Experience Champion, GOLD 1^st Winner
2. Best Workforce Management, GOLD 1^st Winner
3. Best Operational Manager, SILVER 2^nd Winner
4. Best Quality Assurance, SILVER 2^nd Winner
5. Best Analyst, SILVER 2^nd Winner
6. Best Sales Professional, SILVER 2^nd Winner

This event took place at The Laguna Resort Nusa Dua Hotel in Bali. Contact Center World is a global association of customer engagement and contact center best practices. The association is a forum where professionals worldwide can share and obtain best practices regarding customer experience and contact centers. This year marks the 17th annual Global Top Ranking Performers Awards – Best Practice Awards. Association members in Asia Pacific contest approximately 49 awards.

This year, the award for Best Outsourcing Partnership went to MitraComm Ekasarana. This award was won due to approximately 14 years of collaboration with BCA (Bank Central Asia). MitraComm provides more than just contact center agents for BCA. MitraComm Ekasarana can provide BCA with the necessary hardware, software, and contact center infrastructure. This award is tangible evidence that MitraComm Ekasarana has met all BCA requirements to offer the best customer experience.

For approximately 14 years in collaboration with BCA, MitraComm Ekasarana hopes to continue contributing to contact center services and improving the quality of Halo BCA, BCA’s customer service. MBPS has 24/7 IT support services and a team of licensed experts. MitraComm Ekasarana, through MBPS, is always ready to present contact center solutions and other services to improve the quality of contact centers according to customer needs in all industries.

Email marketing@phintraco.com to learn more about MitraComm Ekasarana’s contact center services.

Visit:

www.mitracomm.com

https://mbps.mitracomm.com

Full Information:

https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=480d7799-4f2c-4338-8939-31e92cb0add2

Related Article:

MitraComm Ekasarana Receives Multiple Awards at the Contact Center World Event

Baca Juga:

MitraComm Ekasarana Meraih Medali di Acara Contact Center World Award Asia Pacific 2022

Phintraco Group’s subsidiary MitraComm Ekasarana is engaged in the provision of services. MitraComm Ekasarana’s business unit, MitraComm Ekasarana Business Process Services (MBPS), specializes in contact center outsourcing. MBPS has worked closely with both private and government-owned companies to provide the best call center services.

MitraComm Ekasarana won multiple awards from Contact Center World, a global association for contact center and customer engagement best practices, on July 29, 2022. In addition, as a result of the partnership between BCA and Tokopedia, MitraComm Ekasarana also received multiple awards.

The awards that MitraComm and BCA have received are as follows

• Best Outsourcing Partnership,
• Best Contact Center WFM,
• Best Contact Center Operational Manager,
• Best Contact Center Quality Auditor,
• Best Analyst, and
• Best Contact Center Sales Professional.

The MitraComm Ekasarana awards with Tokopedia are:

• Best Customer Service Manager
• Best Customer Service Professional
• Best Contact Center Supervisor, and
• Best Contact Center Support Professional-Workforce Planning.

These awards are tangible evidence that MitraComm Ekasarana is the best provider of contact center services. As a result, MitraComm Ekasarana can meet its customers’ contact center personnel, hardware, software, and infrastructure requirements. MitraComm Ekasarana and BCA have worked together for approximately 11 years. Together with MitraComm Ekasarana, the collaboration with Tokopedia has been ongoing for 5 years. Ketahui lebih lengkap mengenai bagaimana MitraComm Ekasarana memenuhi tantangan dari BCA pada video di Youtube channel kami “Phintraco Group” atau dengan klik link berikut https://youtu.be/WeB9dSi1610 .

With these awards, MitraComm Ekasarana hopes to continue contributing to delivering the best contact center services based on the company’s requirements. MBPS offers outsourcing services for contact centers, transactional business processing, and other services. Companies will receive 24/7 IT support and security services. The expert team at MBPS is licensed, and the infrastructure will be supported in its entirety by other Phintraco Group subsidiaries. MitraComm Ekasarana’s reliability in providing contact center services via MBPS is beyond reproach. MitraComm Ekasarana is always prepared to meet the contact center service requirements of companies from a variety of industries.

Contact us at marketing@phintraco.com for more details about contact center services provided by MitraComm Ekasarana Business Process Services, a business unit of MitraComm Ekasarana.

Visit:

https://www.mitracomm.com/

https://mbps.mitracomm.com/

Full Information:

https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=480d7799-4f2c-4338-8939-31e92cb0add2

Related Article:

MitraComm Ekasarana Received Medals at the Contact Center World Award Asia Pacific 2022 Event

Baca Juga:

MitraComm Ekasarana Raih Beberapa Penghargaan dalam Ajang Contact Center World