MitraComm Ekasarana memiliki salah satu unit bisnis yang berperan sebagai biller aggregator, yaitu MitraComm Ekasarana Channel Solution (MECS). Lebih dari 270 clients sudah bekerja sama dengan MECS untuk memberikan layanan channel solution terbaik di berbagai industri.

MitraComm Ekasarana melalui MECS menghadiri acara Kick Off Meeting Modern Channel 2023 yang diselenggarakan oleh Tri Indonesia (3) Indosat Ooredoo Hutchison (IOH) di Yogyakarta dari tanggal 14-16 Maret 2023. Selain MitraComm Ekasarana juga turut hadir mitra perbankan dan modern channel serta aggregator lain yang bekerjasama dengan IOH. Pada acara tersebut, MitraComm Ekasarana mendapatkan penghargaan Best Bank Aggregator 2022.

Penghargaan tersebut menjadi bukti kerja keras MitraComm Ekasarana memberikan layanan terbaik untuk pelanggan, khususnya Tri Indonesia (3). MitraComm Ekasarana telah bekerja sama dengan Tri Indonesia (3) sejak awal Tri Indonesia (3) merintis channel pembelian dan pembayaran tagihan host to host via channel Bank yakni di tahun 2007. Peran MECS untuk Tri Indonesia (3) adalah menjadi Mitra Teknis Perbankan dalam menyediakan layanan isi ulang dan paket data serta Pembayaran Tagihan Tri Indonesia (3) melalui channel Mitra Perbankan yang bekerjasama saat ini.

Direktur MitraComm Ekasarana, Ibu Elly Christina menyatakan rasa bangga dan syukurnya atas keberhasilan MitraComm Ekasarana khususnya MECS dalam meraih Best Bank Aggregator 2022. Penghargaan ini menjadi semangat untuk MitraComm agar selalu memberikan services dan support yang dapat diandalkan ke sisi Tri Indonesia (3) dan Bank. MitraComm juga akan selalu membantu melakukan perubahan-perubahan yang ada di sisi IOH agar Bank dapat meminimalkan effort dalam pengembangan untuk setiap perubahan yang ada.

Sejak tahun 2007 bekerja sama dengan Tri Indonesia (3), MitraComm Ekasarana berharap dapat terus berkontribusi menjadi mitra teknis perbankan dan menghadirkan layanan terbaik seputar channel solution. MitraComm berkomitmen akan terus memberikan support dan sistem yang terbaik untuk Mitra Perbankan dan IOH.

Saat ini, MECS memiliki lebih dari 850 project dengan layanan 24 jam monitoring support. MitraComm Ekasarana melalui MECS selalu siap menghadirkan channel solution yang tebat untuk perusahaan di berbagai industri.

Dapatkan informasi mengenai layanan biller aggregator dengan mengirimkan email ke marketing@phintraco.com atau kunjungi www.mitracomm.com dan https://mecs.mitracomm.com/.

MitraComm Ekasarana was once again honored at the Contact Center World event. This time in the context of the world or its designation, the World Rankings 2022 are in focus. This subsidiary of Phintraco Group, engaged in services through one of its business units, MitraComm Ekasarana Business Process Services (MBPS), demonstrates its superiority in contact center outsourcing by participating in the Contact Center World: World Rankings 2022 event.

From November 28 to December 2, 2022, MitraComm Ekasarana, BCA, and Tokopedia participated in the Contact Center World: World Rankings 2022, held at the Westin Dragonara Hotel Malta. Contact Center World is a global association for best practices in contact centers and customer engagement. The association is a forum where professionals worldwide can share and obtain best practices for customer experience in the contact center industry. Contact Center World: World Rankings 2022 is the 18th international awards event. Members of international associations compete for approximately 49 awards, which are separated into two categories: Company Awards and Individual Awards.

This year, MitraComm Ekasarana received several awards in collaboration with BCA, one of MitraComm Ekasarana’s partners with whom it has worked for approximately 14 years. MitraComm Ekasarana won 3 gold medals and 1 silver medal with the following specifications:

Corporate Category BCA & Mitracomm Ekasarana

1. Best Outsourcing Partnership – Gold Winner
2. Best Retention Team – Gold Winner

Individual Category

1. Best Workforce Management – Gold Winner – Sauma Adam
2. Best Customer Experience Champion – Silver Winner – Dameria Gultom

One of MitraComm Ekasarana’s awards, the Best Outsourcing Partnership Award with BCA, is tangible evidence that the partnership has provided the best customer service for approximately 14 years. MitraComm Ekasarana can provide contact center agents for BCA and contact center requirements such as hardware, software, and infrastructure.

MitraComm Ekasarana also received an award with one of its e-Commerce industry partners, Tokopedia, particularly in individual categories. The specifics are as follows:

1. Best Service Professionals – Gold Winner – Fadil Mahetza
2. Best Customer Management – Gold Winner – Kharisma Hilmi
3. Best Supervisors – Gold Winner – Respati Lintang
4. Best Workforce Planning – Gold Winner – Kukuh Wahyu

MitraComm Ekasarana hopes to continue contributing to contact center services and to make Halo BCA and Tokopedia Care, BCA customer service, and Tokopedia customer service the best in the industry. MBPS provides 24/7 IT support and has a licensed team of experts. MitraComm Ekasarana Business Process (MBPS), one of MitraComm Ekasarana’s business units, is always ready to present contact center solutions and other services to improve the quality of your contact center in all industries.

Email marketing@phintraco.com for more information about MitraComm Ekasarana’s contact center services, or visit www.mitracomm.com and https://mbps.mitracomm.com/.

Related article: MitraComm Ekasarana Received Medals at the Contact Center World Award Asia Pacific 2022 Event

Baca juga: MitraComm Ekasarana Raih Award dalam Ajang Contact Center World: World Rankings 2022

Phintraco Group’s subsidiary MitraComm Ekasarana is engaged in providing services. MitraComm Ekasarana Business Process Services (MBPS) is one of its business units that excel in contact center outsourcing. Due to its strategic contact center locations, MBPS has partnered with various companies in various industries to provide contact center solutions.

From the 25th to the 29th of July, Mitracomm Ekasarana participated in the Contact Center World event and won awards in several categories, including:

Corporate Categories

1. Best Partnership Mitracomm Ekasarana & BCA, GOLD 1^st Winner

Individual Categories

1. Best Customer Experience Champion, GOLD 1^st Winner
2. Best Workforce Management, GOLD 1^st Winner
3. Best Operational Manager, SILVER 2^nd Winner
4. Best Quality Assurance, SILVER 2^nd Winner
5. Best Analyst, SILVER 2^nd Winner
6. Best Sales Professional, SILVER 2^nd Winner

This event took place at The Laguna Resort Nusa Dua Hotel in Bali. Contact Center World is a global association of customer engagement and contact center best practices. The association is a forum where professionals worldwide can share and obtain best practices regarding customer experience and contact centers. This year marks the 17th annual Global Top Ranking Performers Awards – Best Practice Awards. Association members in Asia Pacific contest approximately 49 awards.

This year, the award for Best Outsourcing Partnership went to MitraComm Ekasarana. This award was won due to approximately 14 years of collaboration with BCA (Bank Central Asia). MitraComm provides more than just contact center agents for BCA. MitraComm Ekasarana can provide BCA with the necessary hardware, software, and contact center infrastructure. This award is tangible evidence that MitraComm Ekasarana has met all BCA requirements to offer the best customer experience.

For approximately 14 years in collaboration with BCA, MitraComm Ekasarana hopes to continue contributing to contact center services and improving the quality of Halo BCA, BCA’s customer service. MBPS has 24/7 IT support services and a team of licensed experts. MitraComm Ekasarana, through MBPS, is always ready to present contact center solutions and other services to improve the quality of contact centers according to customer needs in all industries.

Email marketing@phintraco.com to learn more about MitraComm Ekasarana’s contact center services.

Visit:

www.mitracomm.com

https://mbps.mitracomm.com

Full Information:

https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=480d7799-4f2c-4338-8939-31e92cb0add2

Related Article:

MitraComm Ekasarana Receives Multiple Awards at the Contact Center World Event

Baca Juga:

MitraComm Ekasarana Meraih Medali di Acara Contact Center World Award Asia Pacific 2022