Web gateway merupakan salah satu pertahanan garda depan di perusahaan manapun agar terlindungi dari munculnya segala ancaman malware.

Pendekatan keamanan canggih yang menggabungkan analisis ancaman dengan perlindungan berbasis cloud memungkinkan perusahaan dapat mengakses jaringan secara aman dan mengurangi risiko.

Kebutuhan Akan Web Gateway Semakin Meningkat

Saat ini, website memberikan pengalaman kepada pengguna secara dinamis dan real-time. Namun website juga telah menjadi tempat berbahaya dengan serangan siber yang semakin sering muncul setiap harinya. Kemampuan untuk menentukan akses pengguna terhadap setiap bagian dari sistem dan disaat bersamaan memblokir ancaman tidak diketahui sangatlah penting bagi keberlangsungan bisnis. Berikut berbagai fitur dari solusi web gateway yang mendukung perusahaan mengoptimalkan kedua hal tersebut.

Analisis Konten Berbahaya Secara Proaktif

Analisis konten berbahaya yang sebelumnya tidak diketahui dari traffic website dapat perusahaan lakukan secara real-time. Dengan memindai. memahami, dan memprediksi konten mencurigakan, perusahaan akan secara drastis mengurangi biaya perbaikan sistem akibat serangan malware.

Fungsi Web Filtering

Web filtering membuat profil berdasarkan situs web, email, alamat IP, dan ratusan atribut berbeda lainnya yang dikumpulkan dari database secara masif. Profil kemudian diberikan skor berdasarkan risiko keamanan yang muncul sehingga administrator dapat menetapkan aturan terperinci mengenai aksesibilitas pengguna pada sistem perusahaan.

Kebijakan Pengelolaan Keamanan Berdasarkan Lokasi

Fitur geolocation memungkinkan perusahaan melakukan manajemen kebijakan keamanan berdasarkan lalu lintas website dan lokasi asal pengguna.

Mengelola Seluruh Ancaman Melalui Satu Platform

Pemfilteran URL, antivirus, pemindaian SSL, dan manajemen keamanan dapat dilakukan dalam satu platform. Integrasi beberapa fungsi yang biasanya dijalankan secara terpisah ini mempermudah administrator mengelola infrastruktur on-premise hingga layanan cloud memalui satu konsol manajemen tunggal.

Dapatkan Solusi Web Gateway di Aplikas

Aplikas Servis Pesona selaku salah satu anak perusahaan Phintraco Group, menawarkan solusi web gateway untuk sistem keamanan perusahaan yang lebih optimal. Solusi yang kami sediakan memungkinkan perusahaan mengimplementasikan kendali lebih besar terhadap aplikasi cloud, mengaktifkan ataupun menonaktifkan fungsi tertentu, dan menentukan akses siapa saja yang menggunakan aplikasi web.

Hubungi kami melalui email marketing@phintraco.com untuk berkonsultasi lebih lanjut dengan tim kami.

Referensi: https://www.mcafee.com/enterprise/en-us/assets/data-sheets/ds-web-gateway.pdf

Baca juga: 5 Alasan Mengapa Network Security Sangat Penting Bagi Bisnis Anda

Related article: IPS Simplifies and Improves Enterprise IT Teams’ Network Security Management

Agents in contact centers play a crucial role in ensuring that customers receive the necessary information, reducing their anxiety about problems, and supporting the businesses they represent. Agents now require the proper resources and support systems to access relevant information that facilitates their work.

Daily Contact Center Agent

Every day, agents strive to ensure customer satisfaction. Not only are agents hired to handle phone calls, but also emails, chats, and text messages. Agents are at the forefront of companies that deal with customer anxieties and sometimes require complex problem-solving strategies. They must manage high customer expectations, fierce competition, and rapid multichannel interactions.

Technology Reduces Contact Center Agents’ Workload

The continuous advancement of digital transformation enables contact centers to provide customer service in new directions. Artificial intelligence technology allows agents to obtain the fundamental information required to resolve customer issues. The presence of an omnichannel solution can also facilitate agents’ identification of potential customer issues across multiple channels simultaneously.

Contact Center Digital Transformation Steps

Discuss with the Contact Center Agent

Discuss plans for digital transformation with agents. Explain how technology is used to reduce workloads rather than replace them. As with initiatives in general, some employees may resist change.

Selecting the Ideal Partner

Select a dependable and ideal partner to obtain all of the benefits of digital transformation. Ensure that partners have relevant services and track records in the world of contact centers

Testing Contact Center Quality

Test the outcomes of technology implementation with one or two contact center teams when assigning agents to the test team, including employees who oppose the initiative. This will increase confidence in all parties’ initiatives.

MitraComm Supports Digital Transformation in Contact Center

MitraComm Ekasarana fully supports the use of technology that can reduce the workload of agents daily. Our solutions can provide contact center operations with convenience, efficiency, and flexibility.

To learn more about MitraComm’s various solutions, please visit https://mbps.mitracomm.com/. If you have any further questions, email us at marketing@phintraco.com.

Related article: Tips to Avoid Choosing a Wrong Contact Center Outsourcing Partner

Baca juga: Transisi Serba Digital, Ini Kegunaan Materai Elektronik atau e-Meterai

Enterprise customer service continues to expand to meet customer needs to the greatest extent possible. Customers are experiencing the desired change in expectations due to this development. By having a comprehensive understanding of the company’s strategic priorities, it will be able to anticipate all changes and obstacles. Here are some of the most important future investments that enterprise customer service can make.

Increasing Service Quality

Improving proactive information delivery quality is essential for a satisfying customer experience. To accomplish this, companies must maintain current information, have a single source of reference information, and guide customers.

Improving Operational Excellence

To reduce physical contact when purchasing their needs, most customers today use their smartphones to research a brand and make purchases online. This necessitates that companies provide seamless and quick experiences that meet or exceed customer expectations. Businesses are supported by self-service technology solutions such as Interactive Voice Response. Self-service technology employs a method of interaction that necessitates consideration and empathy to provide the appropriate service based on the individual customer’s needs.

Utilizing Technology for Enterprise Customer Service

The pandemic has made it more difficult for companies to determine whether they are focusing on the right future priorities. To combat uncertainty, the budget should be concentrated on technology. Utilize automation technology and cloud-based systems to produce effective, dependable, and high-quality contact center operations.

MitraComm Contributes to the Development of Enterprise Customer Service

MitraComm Ekasarana is aware of the company’s developments and challenges in the contact center industry. MitraComm has collaborated with numerous businesses across various industries as a provider of contact center solutions to bring the best personnel, hardware, software, and infrastructure to bear on service delivery.

Omni-channel customer services, one of the solutions we provide, can centralize, streamline, and consistently connect all customer interactions. The omnichannel solution incorporates all customer interactions across multiple channels, including social media, email, chat widgets, SMS, Line, and Telegram.

Contact us at marketing@phintraco.com for additional information regarding the contact center.

Related article: A Brief Explanation of IT Managed Service

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